Checking Out (15)
Circulation desk or at the Self-Serve Hold shelf between the Check Out Desk and the Children’s area.
Pick up ILL material at the Circulation desk.
The Reference or Recommendations Desk. This service is not available to new library members for 90 days, temporary residents, those holding guest cards, or Open Access patrons.
TeleCirc is an automated telephone system that can renew books, let you know when an item is waiting for you or tell you what items you have checked out. You can reach TeleCirc by calling 589-0887. If you would like to renew material, have the items in front of you when you call, as well as your library card, and follow the prompts on the telephone. Please contact Circulation Services for a more in-depth explanation at 589-4225.
When you apply for your library card you will be asked if you prefer to be notified by mail, telephone, email, or text message. You can change the method by which you are notified at any time by calling the Library at 589-4225.
Most items can be renewed twice. Exceptions are Books-to-Go, DVDs-to-Go, and Children’s 7-day holiday books. Also, if any item has a wait list, that item is nonrenewable.
After the second renewal by the same cardholder the item(s) must stay in the library for a period of 24 hours before that same cardholder can check the item(s) out again.
Borrowers may have a total of 100 items checked out at a time, with the exception of new card holders who will have a limit of 3 (three) items checked out at a time, temporary residents who will have a limit of 1 (one) item checked out at a time and guest card holders who will have a limit of 3 (three) items checked out total for period of time the card is valid.
In order to maximize access to some small collections in the Library, each borrower is limited to ten (10) DVDs, two (2) “Books To Go” and two (2) “DVDs To Go.” Borrowers may have a total of three (3) Interlibrary Loan items on their account at a time.
Magazines, children’s holiday books, and “Books to Go” have a seven-day checkout period. DVDs have a three-day checkout period. All other materials are checked out for three weeks.
The library has gone fine free; however, your account will be locked if you have items that are seven or more days past due.
No, you may use your telephone to reach the automated renewal system TeleCirc by calling 563-589-0887, or you can call Circulation at 563-589-4225, or you can also renew materials online from the Library’s website at www.carnegistout.org by following the link to “My Account.”
This depends on the loaning library. Telephone the Library at 589-4225 and ask to speak with the interlibrary loan librarian who can assist with this request.
Yes. Materials returns boxes are located at the main entrance, two drive-up boxes on Bluff Street side of the Library, at Eleanor Roosevelt Middle School located at 2001 Radford Road, in the parking lot of the Hy-Vee grocery store at Asbury Plaza, and these are available 24 hours each day. Material return boxes are also located in the Kennedy Mall at the Information Desk and available 7 days a week during regular mall hours.
Yes, you can renew most items two times. Exceptions include Books-to-Go, DVDs-to-Go, and Children’s 7-day holiday books. Also, if any item has a wait list, that item is nonrenewable.
Yes, you can do this from the Library’s web site, www.dubuque.lib.ia.us, by following the link to the Library’s catalog, or you can telephone the Library at 589-4225.
Digital Materials (2)
What should I do if I’m having trouble accessing the digital library or logging in to my online account?
Contact the Library at 589-4225. Library Staff can determine if the cause is card related, or technology related.
Downloadable materials are digital versions of books, music, and magazines that you can check out and read or listen to on your smartphone, tablet or computer. The library also has mini iPads available for check out from the Maker Space.
History of the Library (1)
The library was built in 1902. This was made possible by a grant from Andrew Carnegie for the building and the gift of land from Frank Stout in memory of his father Henry Stout. The public library was named after these two benefactors.
In 1929, the library board purchased the property (the former Masonic Temple) adjoining the library in anticipation of future growth. The library was expanded to include that property in 1981.
In December 2008, the library embarked on a total renovation of the facility. The renovation was completed in September 2010.
How the Library Operates (3)
Find members and more information on the “Board of Trustees” tab on the About Us page.
Staff at the Recommendations Desk can offer suggestions on what you might like to read, listen to, or watch based on your interests and preferences. Please visit the Recommendations Desk (located on the first floor) to inquire or complete a Book Match form.
Currently, library board trustee members serve four year terms. When a position becomes vacant any Dubuque resident who is 18 years or older is eligible to serve. Nomination papers are available from the City Clerk’s Office at City Hall (13th Street, Dubuque). A person can be nominated, or nominate themselves. Library board members are then appointed by the Mayor with City Council approval.
Internet Computers at the Library (3)
The library has laptop computers available for use inside the building to adults and teens. Please visit the second floor computer help desk.
Mini iPads are also available for check out. Please visit the Maker Space on the second floor.
Yes, the library has free wireless access available to the public throughout the building and in the immediate vicinity outside the building.
Yes, with proper identification, computers for internet use are available to those ages 13+ on the second floor.
Those ages 13-17 may also use internet computers in the Teen Zone located on the first floor.
The Children’s Department, also located on the first floor, has computers available for children under the age of 13.
Library Cards (11)
Please visit the New Cards desk on the first floor. You will need a valid photo ID and proof of address (recent piece of mail, utility bill, or voter card).
City of Dubuque residents may also apply online for a card to get instant access to the digital library and e-resources. *Please Note: In order to maintain access to the digital library and keep your account active, you will need to bring a valid photo ID and proof of address into the library within 30 days to complete the application process.
The Carnegie-Stout Public Library has partnered with the Cascade Public Library, the Dubuque County Library, and the James Kennedy Public Library in Dyersville to form an Agency with the goal of providing library service to residents of Dubuque County who are not eligible for borrowing privileges from these libraries (typically other towns in the County without a library.) The residents of those communities contracting with the Agency will have full privileges at the Carnegie-Stout Public Library. Towns in Dubuque County currently contracting for library service include: Balltown, Centralia, Luxemburg, and Rickardsville. Effective January 1, 2020.
The Carnegie-Stout Public Library will issue guest cards for visitors to the community. The fee for this card is $10 and it will be valid for 30 days. Guest cards are limited to having a total of three items on loan at a time.
Immediately report this to the library so that service to the card can be stopped. The borrower is responsible for all activity on the card until it is reported as lost. Visit the Circulation Desk or call 563-589-4225 to report your lost card.
If you are an out-of-state resident, you may purchase a non-resident card at a Silver, Gold, or Platinum level.
For more information, please see “Open Access & Non-Resident Cards” on the Get A Card page.
I don’t live in a city in Dubuque County that is contracting for library service. Can I buy a library card?
No. You will need to talk with your city government to express your interest in library use and ask them to contract for library service.
If you live in the State of Iowa and are a member of a library that participates in the statewide reciprocal borrowing program called Open Access you are eligible for a library card at Carnegie-Stout Public Library.
For more information, please see “Open Access & Non-Resident Cards” on the Get A Card page.
Library cards are free!
Staff may ask for a $1 donation, but this is not required to get a library card. Replacement cards cost $2.
Stop at the Circulation desk, or telephone the Library at 589-4225.
A library card will be issued for a child under the age of 16 when a parent or guardian has signed a “statement of responsibility” card and proof of residency has been established. Guardians may be asked to provide documentation of guardianship and the child must be present.
Any person who resides in the City of Dubuque will be issued a library card with proper identification (driver’s license or birth certificate with social security card) and proof of address (voting card, utility bill, recently postmarked mail, or a check with address imprinted on it).
If you do not have proof of address, we will mail you a postcard to bring in as proof of address. The library does not accept post office boxes, or student/campus mail boxes when applying for a card.
Businesses and institutions in the City of Dubuque are also eligible, please visit Get A Card for more information.
Lost or Damaged Items (2)
If you believe you have already returned an item that still appears as being checked out to you, the transaction is given a “Claims Returned” status. The library will search for the item, and you will be encouraged to keep searching for the item at home.
If the item is found at the library, the record is cleared. If someone else brings the item to checkout, the record is cleared. However, if the item is still not found after sixty (60) days, you will be charged for the lost materials.
Visit the Circulation Desk or contact the library at 589-4225 to report this. Cost to repair or replace the item can be discussed.
The Library’s address is 360 W. 11th Street in Dubuque, Iowa. It is at the intersection of 11th Street and Locust Street as well as the intersection of 11th Street and Bluff Street.
The library is tax-supported and 97% of its funding comes from the City of Dubuque. A smaller portion of the budget is from the State of Iowa. Other income is derived from library fees, merchandise sales, grants, gifts, and contracted library service to other communities. The library receives no federal money.
You can pay your fees at the library during regular hours or pay online.
Library policies are available on the web site. Paper copies of one or more policies are available inside the Library for a cost of 10 cents per page. Please inquire at the Adult Information Desk. View Policies
The mission of the Carnegie-Stout Public Library is to enrich lives through experiences and resources that encourage discovery. Learn more.
Monday – Thursday, 9 a.m. to 7 p.m.
Friday – Saturday, 9 a.m. to 5 p.m.
Sunday, 12 to 5 p.m.
Saturday, January 1 **New Year’s Day
Monday, January 17 Martin Luther King Jr. Birthday
Sunday, April 17 *Easter
Sunday, May 29 *Sunday of Memorial Day weekend
Monday, May 30 Memorial Day
Sunday, July 3 *Sunday before Independence Day
Monday, July 4 Independence Day
Sunday, September 4 *Sunday of Labor Day weekend
Monday, September 5 Labor Day
Thursday, September 15 Staff Development Day
Friday, November 11 Veteran’s Day
Wednesday, November 23 Library Closes at 5:00 p.m.
Thursday, November 24 Thanksgiving Day
Friday, November 25 Day After Thanksgiving
Saturday, December 24 **Christmas Eve
Sunday, December 25 **Christmas Day
Saturday, December 31 **New Year’s Eve
Sunday, January 1, 2023 **New Year’s Day
Contact the Library at 589-4225 and ask for the Reference Desk. Email us a question…
You can contact us by phone, fax, email, or in person. Learn more about how to contact us
Applications can be picked up at the Library or at City Hall in the Personnel Department (50 W. 13th Street, Dubuque, IA 52001.) Access an online application…
Due to limited space, the bulletin board is used for announcements of Library Board of Trustees meetings and City of Dubuque meetings. When space allows we invite postings that support not-for-profit community activities. Please submit your poster or notice to the Adult Services Manager for consideration.
The Library accepts gifts of material to be added to the collection if it fits within the scope of the Materials Selection Policy. If the material cannot be added to the collection, it will be given to the Friends of the Library for their semi-annual used book sale. The Library will not accept materials which are not outright gifts. The Library does reserve the right to dispose of gift materials if necessary. The Library cannot provide donors with an estimate of the gift’s value for tax purposes but can provide the donor with a letter which will list the items donated.
Off Site Services (1)
You can choose to have your holds delivered to the Kennedy Mall desk.
Parking and Bus Service (3)
There is a new stop right in front of the library on Locust St. A complete bus schedule is available here.
At any metered parking surrounding the library, or in the public parking lot across the library on Bluff Street (which is also metered.)
Free parking around the library is limited. If you don’t mind walking 3 or 4 blocks, parking is free on the northern part of Bluff Street, (just north of 13th Street)
Other Services (5)
Yes, electric typewriters are available on the second floor.
Yes, the library provides this service at no charge during regular hours Monday through Friday. Please call 563-589-4225 and ask for Administration.
Yes, the fax number is 563-589-4306.
- The cost for a local or toll-free number is $.25 per page.
- The cost for a long-distance number is $1 for the first page and $.50 for each additional page.
- Receiving a fax is $.25 per page.
The library is unable to fax to an international number. Please visit the Circulation Desk for assistance with faxes or call 563-589-4225 for more information.
Yes, the cost for 8.5 x 11 black and white copies is $.10 (ten cents) per page and $.50 (fifty cents) per page for color copies.
Yes, you can find more information about meeting rooms and space rentals here.
Suggestions for Purchase (2)
If you request to reserve the item you will be notified when it is available.
Yes, Dubuque resident cardholders may do so in person at the Children’s Help Desk, Reference Desk, or Recommendations Desk or by logging in to their online account and clicking on “your purchase suggestions” to submit a request.
The Friends of the Library is a non-profit (501-C-3) organization that is separate from the library. The Friends of the Library help raise funds to supplement the library budget in support of programs, materials, new technology, and equipment.
The Friends raise money through book sales and membership fees. Membership fees start at $5. Learn more.
Yes! Please visit our volunteer information page or call 563-589-4225, ext. 4243 for more information.
Yes, membership is open to all. Please call 563-589-4225, ext. 4313 for more information.