Checking Out (15)
Circulation desk or at the Self-Serve Hold shelf between the Check Out Desk and the Children’s area.
Pick up ILL material at the Circulation desk.
The Reference or Recommendations Desk. This service is not available to new library members for 90 days, temporary residents, those holding guest cards, or Open Access patrons.
TeleCirc is an automated telephone system that can renew books, let you know when an item is waiting for you or tell you what items you have checked out. You can reach TeleCirc by calling 589-0887. If you would like to renew material, have the items in front of you when you call, as well as your library card, and follow the prompts on the telephone. Please contact Circulation Services for a more in-depth explanation at 589-4225.
When you apply for your library card you will be asked if you prefer to be notified by mail, telephone, email, or text message. You can change the method by which you are notified at any time by calling the Library at 589-4225.
For most items you can renew one time. After the second check out by the same cardholder the item(s) must stay in the Library for a period of 48 hours before that same cardholder can check the item(s) out again. Some items cannot be renewed.
Borrowers may have a total of 100 items checked out at a time, with the exception of new card holders who will have a limit of 3 (three) items checked out at a time, temporary residents who will have a limit of 1 (one) item checked out at a time and guest card holders who will have a limit of 3 (three) items checked out total for period of time the card is valid.
In order to maximize access to some small collections in the Library, each borrower is limited to ten (10) DVDs, two (2) “Books To Go” and two (2) “DVDs To Go.” Borrowers may have a total of three (3) Interlibrary Loan items on their account at a time.
Magazines, children’s holiday books, and “Books to Go” have a seven-day checkout period. DVDs have a three-day checkout period. All other materials are checked out for three weeks.
The library has gone fine free; however, your account will be locked if you have items that are seven or more days past due.
No, you may use your telephone to reach the automated renewal system TeleCirc by calling 589-0087 or you can call Circulation at 589-4225, or you can also renew materials online from the Library’s web site at www.dubuque.lib.ia.us by following the link to “My Account.”
This depends on the loaning library. Telephone the Library at 589-4225 and ask to speak with the interlibrary loan librarian who can assist with this request.
Yes. Materials returns boxes are located at the main entrance, two drive-up boxes on Bluff Street side of the Library, at Eleanor Roosevelt Middle School located at 2001 Radford Road, in the parking lot of the Hy-Vee grocery store at Asbury Plaza, and these are available 24 hours each day. Material return boxes are also located in the Kennedy Mall at the Information Desk and available 7 days a week during regular mall hours.
Most items can be renewed once. Exceptions include Itmes-to-Go and Children’s 7-day holiday books. If, however, there is a waiting list for any item that item cannot be renewed.
Digital Materials (2)
What should I do if I’m having trouble accessing the digital library or logging in to my online account?
Contact the Library at 589-4225. Library Staff can determine if the cause is card related, or technology related.
History of the Library (1)
The library was built in 1902. This was made possible by a grant from Andrew Carnegie for the building and the gift of land from Frank Stout in memory of his father Henry Stout. The public library was named after these two benefactors.
In 1929, the library board purchased the property (the former Masonic Temple) adjoining the library in anticipation of future growth. The library was expanded to include that property in 1981.
In December 2008, the library embarked on a total renovation of the facility. The renovation was completed in September 2010.
How the Library Operates (3)
Currently, library board trustee members serve four year terms. When a position becomes vacant any Dubuque resident who is 18 years or older is eligible to serve. Nomination papers are available from the City Clerk’s Office at City Hall (13th Street, Dubuque). A person can be nominated, or nominate themselves. Library board members are then appointed by the Mayor with City Council approval.
Internet Computers at the Library (3)
The library has laptop computers available for use inside the building to adults and teens. Please visit the second floor computer help desk.
Mini Ipads and Kindles are also available for a check out period of two weeks. Please visit the Maker Space on the second floor.
Yes, the library has free wireless access available to the public throughout the building and in the immediate vicinity outside the building.
Yes, with proper identification, computers for internet use are available to those ages 13+ on the second floor.
Those ages 13-17 may also use internet computers in the Teen Zone located on the first floor.
The Children’s Department, also located on the first floor, has computers available for children under the age of 13.
Library Cards (11)
Please visit the New Cards desk on the first floor. You will need a valid photo ID and proof of address (recent piece of mail, utility bill, or voter card).
City of Dubuque residents may also apply online for a card to get instant access to the digital library and e-resources. *Please Note: In order to maintain access to the digital library and keep your account active, you will need to bring a valid photo ID and proof of address into the library within 30 days to complete the application process.
The Carnegie-Stout Public Library has partnered with the Cascade Public Library, the Dubuque County Library, and the James Kennedy Public Library in Dyersville to form an Agency with the goal of providing library service to residents of Dubuque County who are not eligible for borrowing privileges from these libraries (typically other towns in the County without a library.) The residents of those communities contracting with the Agency will have full privileges at the Carnegie-Stout Public Library. Towns in Dubuque County currently contracting for library service include: Balltown, Centralia, Luxemburg, and Rickardsville. Effective January 1, 2020.
The Carnegie-Stout Public Library will issue guest cards for visitors to the community. The fee for this card is $10 and it will be valid for 30 days. Guest cards are limited to having a total of three items on loan at a time.
Immediately report this to the library so that service to the card can be stopped. The borrower is responsible for all activity on the card until it is reported as lost. Visit the Circulation Desk or call 563-589-4225 to report your lost card.
I don’t live in a city in Dubuque County that is contracting for library service. Can I buy a library card?
No. You will need to talk with your city government to express your interest in library use and ask them to contract for library service.
If you live in the State of Iowa and are a member of a library that participates in the statewide reciprocal borrowing program called Open Access you are eligible for a library card at Carnegie-Stout Public Library.
For more information, please see “Open Access & Non-Resident Cards” on the Get A Card page.
Library cards are free!
Staff may ask for a $1 donation, but this is not required to get a library card. Replacement cards cost $2.
Stop at the Circulation desk, or telephone the Library at 589-4225.
A library card will be issued for a child under the age of 16 when a parent or guardian has signed a “statement of responsibility” card and proof of residency has been established. Guardians may be asked to provide documentation of guardianship and the child must be present.
Any person who resides in the City of Dubuque will be issued a library card with proper identification (driver’s license or birth certificate with social security card) and proof of address (voting card, utility bill, recently postmarked mail, or a check with address imprinted on it).
If you do not have proof of address, we will mail you a postcard to bring in as proof of address. The library does not accept post office boxes, or student/campus mail boxes when applying for a card.
Businesses and institutions in the City of Dubuque are also eligible, please visit Get A Card for more information.
Lost or Damaged Items (2)
If you believe you have already returned an item that still appears as being checked out to you, the transaction is given a “Claims Returned” status. The library will search for the item, and you will be encouraged to keep searching for the item at home.
If the item is found at the library, the record is cleared. If someone else brings the item to checkout, the record is cleared. However, if the item is still not found after sixty (60) days, you will be charged for the lost materials.
The Library’s address is 360 W. 11th Street in Dubuque, Iowa. It is at the intersection of 11th Street and Locust Street as well as the intersection of 11th Street and Bluff Street.
The library is tax-supported and 97% of its funding comes from the City of Dubuque. A smaller portion of the budget is from the State of Iowa. Other income is derived from library fees, merchandise sales, grants, gifts, and contracted library service to other communities. The library receives no federal money.
The mission of the Carnegie-Stout Public Library is to improve the quality of life by providing resources for individual enjoyment, enlightenment, knowledge, and which enhance the literacy of youth.
Monday – Thursday, 10 a.m. to 7 p.m.
Friday – Saturday, 10 a.m. to 5 p.m.
Sunday, 1 to 5 p.m.
New Year’s Day
Martin Luther King Jr. Day
Sunday before Memorial Day
Sunday before Labor Day
Day after Thanksgiving
New Year’s Eve
Due to limited space, the bulletin board is used for announcements of Library Board of Trustees meetings and City of Dubuque meetings. When space allows we invite postings that support not-for-profit community activities. Please submit your poster or notice to the Adult Services Manager for consideration.
The Library accepts gifts of material to be added to the collection if it fits within the scope of the Materials Selection Policy. If the material cannot be added to the collection, it will be given to the Friends of the Library for their semi-annual used book sale. The Library will not accept materials which are not outright gifts. The Library does reserve the right to dispose of gift materials if necessary. The Library cannot provide donors with an estimate of the gift’s value for tax purposes but can provide the donor with a letter which will list the items donated.
Off Site Services (1)
You can choose to have your holds delivered to the Kennedy Mall desk.
Parking and Bus Service (3)
At any metered parking surrounding the library, or in the public parking lot across the library on Bluff Street (which is also metered.)
Other Services (5)
Yes, electric typewriters are available on the second floor.
Yes, the library provides this service at no charge during regular hours Monday through Friday. Please call 563-589-4225 and ask for Administration.
Yes, the fax number is 563-589-4306.
- The cost for a local or toll-free number is $.25 per page.
- The cost for a long-distance number is $1 for the first page and $.50 for each additional page.
- Receiving a fax is $.25 per page.
The library is unable to fax to an international number. Please visit the Circulation Desk for assistance with faxes or call 563-589-4225 for more information.
Yes, the cost for 8.5 x 11 black and white copies is $.10 (ten cents) per page and $.50 (fifty cents) per page for color copies.
Suggestions for Purchase (2)
If you request to reserve the item you will be notified when it is available.
The Friends of the Library is a non-profit (501-C-3) organization that is separate from the library. The Friends of the Library help raise funds to supplement the library budget in support of programs, materials, new technology, and equipment.
The Friends raise money through book sales and membership fees. Membership fees start at $5. Learn more.