What is my PIN?
Your PIN is usually the last four digits of your phone number.
Archives: FAQs
Can I become a Friend of the Library?
Yes, membership is open to all. Please call 563-589-4225, ext. 4313 for more information.
Who are the Friends of the Library?
The Friends of the Library is a non-profit (501-C-3) organization that is separate from the library. The Friends of the Library help raise funds to supplement the library budget in support of programs, materials, new technology, and equipment. The Friends raise money through book sales […]
Can I volunteer at the library?
Yes! Please visit our volunteer information page or call 563-589-4225, ext. 4243 for more information.
How will I know if something I suggested was purchased?
If you request to reserve the item you will be notified when it is available.
Can I request something be purchased for the collection?
Yes, Dubuque resident cardholders may do so in person at the Children’s Help Desk, Reference Desk, or Recommendations Desk or by logging in to their online account and clicking on “your purchase suggestions” to submit a request.
Where is the nearest bus stop?
There is a new stop right in front of the library on Locust St. A complete bus schedule is available here.
Is there anywhere I can park for free?
Free parking around the library is limited. If you don’t mind walking 3 or 4 blocks, parking is free on the northern part of Bluff Street, (just north of 13th Street)
Where can I park?
At any metered parking surrounding the library, or in the public parking lot across the library on Bluff Street (which is also metered.)
Can I reserve a meeting room or rent a space in the library?
Yes, you can find more information about meeting rooms and space rentals here.
Does the library have a Notary Public?
Yes, the library provides this service at no charge during regular hours Monday through Friday. Please call 563-589-4225 and ask for Administration.
Does the library still have typewriters for public use?
Yes, electric typewriters are available on the second floor.
Does the library have a copy machine?
Yes, the cost for 8.5 x 11 black and white copies is $.10 (ten cents) per page and $.50 (fifty cents) per page for color copies.
Does the library have a fax machine that I can use?
Yes, the fax number is 563-589-4306. The cost for a local or toll-free number is $.25 per page. The cost for a long-distance number is $1 for the first page and $.50 for each additional page. Receiving a fax is $.25 per page. The library […]
Does the library have a branch or a satellite to check out or pick up items?
No. BUT you can return materials and choose to pick-up your holds at the Kennedy Mall Information Desk or the Dubuque County Library Asbury Branch.
Where can I find copies of your policies?
Library policies are available on the web site. Paper copies of one or more policies are available inside the Library for a cost of 10 cents per page. Please inquire at the Adult Information Desk. View Policies
Can I post to the public bulletin board?
Due to limited space, the bulletin board is used for announcements of Library Board of Trustees meetings and City of Dubuque meetings. When space allows we invite postings that support not-for-profit community activities. Please submit your poster or notice to the Adult Services Manager for […]
Can I donate books?
The library accepts gifts of material to be added to the collection if it fits within the scope of the Materials Selection Policy. If the material cannot be added to the collection, it will be given to the Friends of the Library for their semi-annual […]
How do I apply for a job at the library?
Applications can be picked up at the Library or at City Hall in the Personnel Department (50 W. 13th Street, Dubuque, IA 52001.) Access an online application…
Where does the library budget come from?
The library is tax-supported and 97% of its funding comes from the City of Dubuque. A smaller portion of the budget is from the State of Iowa. Other income is derived from library fees, merchandise sales, grants, gifts, and contracted library service to other communities. […]
Where is the library located?
The Library’s address is 360 W. 11th Street in Dubuque, Iowa. It is at the intersection of 11th Street and Locust Street as well as the intersection of 11th Street and Bluff Street.
I’ve got a question for a librarian, who should I ask?
Contact the Library at 589-4225 and ask for the Reference Desk. Email us a question…
What is the library’s mission statement?
The mission of the Carnegie-Stout Public Library is to enrich lives through experiences and resources that encourage discovery. Learn more.
What are the library hours?
Monday – Thursday, 9 a.m. to 7 p.m. Friday – Saturday, 9 a.m. to 5 p.m. Sunday, 12 to 5 p.m. Holidays Closings: January 1, New Year’s Day Third Monday of January, Martin Luther King Jr. Birthday Easter Sunday Sunday before Memorial Day Memorial Day […]
Where do I pay my fees?
You can pay your fees at the library during regular hours or pay online.
How do I contact the library?
360 W 11th Street, Dubuque , IA 52001 563-589-4225 CSPL@carnegiestout.org
The library says I still have an item out, but I think I returned it. What should I do?
If you believe you have already returned an item that still appears as being checked out to you, the transaction is given a “Claims Returned” status. The library will search for the item, and you will be encouraged to keep searching for the item at […]
I lost (or damaged) an item. What should I do?
Visit the Circulation Desk or contact the library at 589-4225 to report this. Cost to repair or replace the item can be discussed.
I lost my library card. What should I do?
Immediately report this to the library so that service to the card can be stopped. The borrower is responsible for all activity on the card until it is reported as lost. Visit the Circulation Desk or call 563-589-4225 to report your lost card.
How do I renew my library card?
Stop at the Circulation desk, or telephone the Library at 589-4225.